Sunday, 7 December 2008

Ryan Air...Just Don't


Ryan Air...where do I even begin...
My advice is to pay the extra 20 euros to fly another airline. IT IS COMPLETELY WORTH IT.

To start...I was charged double for my flight from London to Madrid. So I call them and if I didn't have free calls around Europe through Skype...it would have cost me .50euros a min to call them. My call lasted at least 15 minutes.

So Ms. Pleasant on the other line, who told me "well you sure aren't from Europe right?," finally refunded my account. Before I hung up the phone with her, I asked her if I could change something with my other 2 tickets I had bought through Ryan Air. Ryan Air charges you to check in at the airport and charges you 15 euros a bag. So, with not not realizing Kristen had a small carry on for me to use, I wanted to change this for my 2 flights....saving me 60euros. I explained the situation to Ms. Pleasant and she told me, "Ryan Air doesn't give refunds." Ummm...Didn't I just get a refund?

Once I packed and ready to go, we didn't start boarding in Dublin until an hour after original flight departure. Not one person from Ryan Air could be found during this hour delay. I ask the guy who finally comes to take tickets and he tells me "engine problems." Great.

Upon coming home I tried "online check in" to save 10euros. Great options if you're not America. There is no American option for nationality nor a United States option for origin of passport.

In Poznan and London I had to wait in line at the Customer Service desk to check in and pay the extra fee. I had a 2 and a half hour layover in London Stansted and I spent that time dealing with the wonderful people of Ryan Air. Waited in line to pay the fee, waited in line to check in, and waited in line to check my luggage. I got to my gate as they were boarding.

Their colors in the plane are bright yellow and blue with loud advertisements everywhere. As much as I loved wearing these colors throughout college, I wouldn't say they're a relaxing color scheme.

Moral of the story...if you aren't from the EU(allowing you to check in for free, at home) and have to check a bag...just don't put yourself through the pain of Ryan Air.

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